Refund policy
Jester Co. — Return & Refund Policy
We want you to be happy with your Jester Co. purchase. Because our products may be made to order, we generally do not accept returns or exchanges simply because you changed your mind, selected the wrong size, or no longer want the item.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging, when applicable
If the issue is confirmed, we may offer a replacement or refund at our discretion.
Size and color selection
Please carefully review the size chart, color selection, shipping address, and order details before completing your purchase. We are unable to guarantee refunds or replacements for incorrect size or color selections made by the customer.
Lost or stolen packages
Once an order has been marked as delivered by the carrier, Jester Co. is not responsible for packages that are lost or stolen after delivery. Please make sure your shipping address is secure and accurate.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.